Terms of service

Fitsthrough works out, from measurements that you take yourself, how much clearance is left at each narrowest point along a route inside a building, which point stops an item, and whether carrying it flat, on its side or upright gets it through.

The geometry runs in your browser. Clearance is always given as a range rather than as a single figure. Where the clearance is small the service says “maybe” and does not say that something will fit.

This is a reading, not a guarantee, and it is not an assessment of any actual move. What the service does not do is set out in the acceptable use policy and in how this works out clearance, and those limits form part of these terms.

You must be 18 or over to hold an account. The service is not directed at children and is not designed for them. If we find that an account holder is under 18 we will close the account and delete the personal data held with it.

Keep your sign-in details to yourself. You are responsible for what is done through your account. Tell us at support@sparklingen.shop if you think someone else has access to it.

One person, one account. Accounts are not transferable and may not be shared or resold.

• Free — USD $0.00 per month. Monthly allowance 50.
• Throughway — USD $6.00 per month, or USD $58.00 per year. Monthly allowance 400.
• Movein — USD $18.00 per month, or USD $173.00 per year. Monthly allowance 1500.

All prices are shown in US dollars (USD) and include VAT at 20%. The price you see at checkout is the price that is charged; no fee is added afterwards.

A charge appears on your statement as FITSTHROUGH. If you see a charge you do not recognise, email us before raising it with your bank and we will identify it for you.

Card details are entered on the secure hosted payment page of our payment provider, which is certified to PCI DSS Level 1. Card numbers are never sent to, seen by, or stored on this service’s servers.

• An allowance is a measure of how much of the service you can use in a month. It is not money, it is not stored value, it is not redeemable for cash, and it cannot be transferred.
• There are no allowance top-ups and nothing can be pre-loaded onto an account. If a month's allowance runs out, the choice is to wait for the next month or move up a plan.
• Allowances do not carry over. Whatever is unused at the end of a billing month stops there.

There are no allowance top-up packs and no stored value of any kind on this service.

A subscription renews automatically at the end of each period, at the same price, until you cancel it. Before you pay for the first time you are shown a summary of exactly what you are agreeing to: the price including VAT, the billing period, the date of the first renewal and how to cancel.

We apply the subscription rules in the Digital Markets, Competition and Consumers Act 2024 already, ahead of the date on which they take effect. In practice that means all five of the following:

1. A pre-contract information screen. Everything material about the subscription is put in front of you on one screen before you pay, not spread across the terms.
2. A separate reminder email. Before each renewal we email you on its own — not inside a newsletter or a receipt — telling you what is about to be charged, when, and how to stop it.
3. An initial 14-day cooling-off period, described in full on the cancellation page.
4. A fresh 14-day cooling-off period after a renewal that begins a new contract period, running from the renewal date.
5. Easy exit. Cancelling takes two clicks from the billing page and needs no phone call, no chat, no reason and no notice period. An email to support@sparklingen.shop works just as well.

Cancelling stops the next renewal. Access continues until the end of the period you have already paid for.

Your statutory cancellation rights are set out on the cancellation page and are not affected by anything here.

Beyond those rights: if the service does not work as described, tell us and we will fix it or refund the period in question. If you are charged after cancelling, we refund it in full. If you have paid for a year and cancel part way through because the service is faulty, we refund the unused part.

We do not refund a period simply because it went unused, except where a statutory right applies.

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for a purpose made known to us, and as described. Those rights cannot be excluded or limited, and nothing in these terms attempts to.

If the service is faulty you are entitled to have it repaired or replaced and, where that is not possible or not done within a reasonable time, to a price reduction.

We supply the service with reasonable care and skill. We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, and we do not limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Because a reading depends entirely on measurements you take and on dimensions you obtain from a retailer, and because packaging, out-of-square frames and protruding handles are outside anything we can observe, a reading is not a promise that a particular item will pass a particular route.

The acceptable use policy forms part of these terms. In short: do not use the service for anything unlawful, do not try to break it or extract it, and do not use it in the high-risk settings listed there.

We may suspend or close an account that breaks these terms. Where we do, we tell you why and refund any period paid for and not used, unless the breach was deliberate and serious.

We may change the service to improve it, to reflect a change in the law, or to keep it secure. If a change materially reduces what you get, we will email you at least 30 days beforehand and you may cancel and take a refund of the unused part of the period.

If we change these terms we publish the new version here with a new date and email account holders in advance.

Under the Prescription and Limitation (Scotland) Act 1973, a claim arising from these terms must generally be brought within five years. In England and Wales the equivalent period is six years.

This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for the service.

Email support@sparklingen.shop with the word “complaint” in the subject line. We acknowledge within one working day and aim to resolve within ten.

A consumer in Scotland can get free, independent advice from Advice Direct Scotland at consumeradvice.scot, and can report a trader to Trading Standards Scotland.

A money claim of up to £5,000 can be raised through the Simple Procedure in the Sheriff Court, which is designed to be used without a solicitor.

You are never required to give up your right to go to court, and you are never required to take a dispute anywhere other than a court.

These terms are governed by the law of Scotland. You and we agree to the non-exclusive jurisdiction of the Scottish courts.

Nothing in this clause removes any right you have to bring proceedings in the country where you live.